We respect your privacy and are committed to protecting your personal data.
1. Information We Collect
We collect only the information you voluntarily provide:
- Name and contact details (email, phone)
- Details of your trading loss (platform name, transaction dates, amounts, screenshots, correspondence)
- Any additional documents you choose to share for case assessment
We do not collect data automatically through cookies for marketing purposes. Technical cookies are used only to ensure proper website functioning.
2. How We Use Your Information
Your data is used exclusively for:
- Reviewing and assessing your case
- Communicating with you about your recovery process
- Preparing necessary documentation for chargeback or regulatory procedures (with your explicit consent)
- Improving our services internally
3. Sharing Your Information
We do not sell, rent, or exchange your personal data with third parties for marketing purposes.
We may share your information only when strictly necessary and with your consent:
- With trusted payment processors or banks involved in your case
- With regulatory authorities or law enforcement agencies when filing official complaints
- With professional partners who assist in fund tracing (under strict confidentiality agreements)
4. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. All sensitive communications are encrypted.
5. Data Retention
We retain your personal data only as long as necessary to provide the requested services or as required by law. You may request deletion of your data at any time (subject to legal obligations).
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Object to processing of your data
To exercise any of these rights, please use the Contact Form on our website or submit your request through the case submission form.
7. International Transfers
Since online trading scams often involve international elements, your data may be transferred to countries outside the EEA. We ensure appropriate safeguards are in place for such transfers.
8. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated date.
9. Contact Us Regarding Privacy
If you have any questions about this Privacy Policy or how we handle your data, please use the Contact Form available on our website.
By submitting a case request on our website, you confirm that you have read and understood this Privacy Policy and agree to the processing of your data as described.